2013 General Terms and Conditions
Each property may have individual conditions & restrictions which are listed with their descriptions on the following pages. Hotels and condominiums booked as a package may have different terms and conditions. Space booked during Holidays have additional restrictions, penalties and payment policies. All information in this brochure is subject to change!
RATES - All rates are subject to change without notice. Full payment only, IN OUR OFFICE, will guarantee rates. Certain air segments may have additional restrictions and full payment may be required at time of booking. Additional charges may apply for Express Mail or FedEx delivery. Groups and special tours require deposits per supplier contracts. All last minute fees are nonrefundable. All reservations ticketed to protect fares are subject to cancel or change fees and may be nonrefundable.
DEPOSITS - A $125 per person deposit is due in our office within five (5) days of booking. Bookings without deposit are subject to cancellation without notice. Bookings may be held for five (5) days by guaranteeing payment with agency check number or credit card number. However, if payment is not received in our office within five (5) days, the booking will be cancelled without notice. Deposits are due when any portion of the reservation holds confirmed space (this includes air, car, hotel, neighbor island air and etc.). Some hotels may have different policies. Additional deposits may be required for special requests or passengers under the age of 18. Please identify all booking numbers associated with deposit payment!
CREDIT CARD POLICY - In consideration of All About Travel, Inc. accepting credit card charges for collection and issuing appropriate travel documentation the retail agency shall be liable for all charges placed on the credit card in the event that charge amounts are declined or for which charges are paid and subsequently charged back for whatever reason including the unauthorized or fraudulent use of the credit card. (Visa, MC, AMEX, Discover, Diners & JCB)
SERVICE FEE - Service fee option available to travel agents. Service fee is subject to a 5% processing charge.
FULL PAYMENT - Full payment is due 45 days prior to departure for all Hawaii bookings. Reservations without full payment may be cancelled without notice. Please identify all booking numbers associated with full payment!
DOCUMENTS - All About Hawaii E-documents will be available 8- 1 days prior to departure. Earlier requests available with full payment. Full payment is required before any documents will be released from the All About Hawaii office
CHANGES - Documents not issued - there is no penalty. Documents issued - Exceptions apply for nonrefundable airfare. $125 per person for reservations that include Alaska airfare - $175 for Delta and Hawaiian and - $225 for United. An add/collect fee may also be charged. $125 per person additional for itineraries that include Alaska/Horizon stand alone connections. Neighbor island is $50 per person for Island Air and $55 per person for Hawaiian Airlines. $30 per booking for land only reservations. CHANGE and CANCEL penalties are non-commissionable!
CHANGES IN HAWAII: Airline Date Changes to Return while in Hawaii - Alaska $125 (Change/Pay with All About Hawaii OR in Hawaii) • Delta $175, United $225 (Change/Pay with All About Hawaii) • Hawaiian $175 (Change/Pay in Hawaii). Changes are required to be made in the original class of service with original routing. Subject to change without notice. Exceptions apply to certain published airfares and an add/collect fee may be charged. Itineraries including Hawaiian/Island Air outer island or Alaska/Horizon will be additional. CHANGE and CANCEL penalties are non-commissionable!
CANCELS - Documents not issued - no charge unless land portion is under penalty.
LAST MINUTE BOOKINGS - Additional fees will apply for special delivery requests, international agencies and Saturday Federal Express. There is no charge for last minute E-documents!
GROUP BOOKINGS - Terms and conditions for groups will deviate from normal F.I.T. guidelines.
HOLIDAY TRAVEL POLICY - Deposit, Payment and Cancellation information – In addition to the normal $125 per person deposit, hotels may have additional deposit requirements. Full payment may be due earlier than the normal 45 days before departure. In certain circumstances, full payment is due at time of confirmation, and may be totally nonrefundable. Cancellation penalties may differ at year end and may be completely nonrefundable. Please request complete details when making a booking during the holiday time period.
NON-SMOKING POLICY - Hawaii is now a smoke free state. Smoking is prohibited in all enclosed or partially enclosed public places. This includes any area closed in by a roof or overhang and two walls. Please inform your clients!
IMPORTANT CUSTOMER INFORMATION - Please inform clients to carry photo identification that corresponds to tickets. Boarding may be denied should proper identification not be available. Please view http://www.tsa.gov/ for updates on prohibited items and security measures. Should there be a problem with any component of an All About Hawaii package, the traveler should contact the booking travel agent immediately. All About Hawaii will work with the travel agent to correct the situation. Customer satisfaction during a vacation is very important. Reports of dissatisfaction after return are very difficult, if not impossible, to correct.
THE TRANSPORTATION SECURITY ADMINISTRATION (TSA) has mandatory requirements (secure flight passenger data) for all passengers boarding commercial aircraft. All About Hawaii is required to collect a passenger’s full name (as it appears on government-issued ID), date of birth, gender and Redress Number (if applicable). The boarding of aircraft will be denied if such data is not present in the PNR. It is the SOLE RESPONSIBILITY of the agent and client to provide the accurate passenger data to All About Hawaii at time of booking. All About Hawaii will not have any liability for the failure to supply the required information. For additional information on the TSA Secure flight program please visit www.tsa.gov/secureflight
ACTIVITIES AND GOLF - All activities and golf are subject to change and or cancel without notice. Please have your clients verify their activities upon arrival in Hawaii. Date, day and or time changes may occur at any time due to weather, low occupancy or mechanical problems. Please present your E-documents at check-in for all activities and golf reservations to verify confirmation numbers!
BAGGAGE - Several airlines have adopted policies of charging passengers, in addition to the fare already paid, for any checked baggage. One carry-on (per airline guidelines) is still allowed. Any charges for additional luggage must be paid to the airline or transfer company by the passenger. ALL ABOUT TRAVEL, INC. is not responsible for any loss of or damage to passenger’s baggage under any circumstances. We urge the purchase of baggage insurance. Please review updated baggage charges at www.allabouthawaii.com/aboutus/baggage.htm or call appropriate airline for updated policy.
TRAVEL INSURANCE - All About Hawaii recommends that you purchase travel insurance. Travel Insurance is offered through All About Hawaii at an additional cost. Insurance must be purchased prior to or at the time of final payment. Insurance policy is not in effect until the premium is paid. Plan cost is nonrefundable. Travel insurance provides protection for travel agency commissions in the event of cancellation for a covered reason. Travel Insurance does cover nonrefundable airfare. Insure America/Travel Guard Insurance information available on back cover.
RESPONSIBILITY: ALL ABOUT TRAVEL, INC, DBA All About Hawaii/Tours (All About), 12168 SW Garden Place, Tigard, Oregon 97223 acts solely AS THE AGENT for disclosed principals and independent contractors, including air carriers, hotels and other places of accommodation, ground services, tour operators, rental car companies, etc in providing and arranging all services contracted for your trip/tour. Customer hereby agrees that All About makes no express or implied warranties and shall not be responsible for injury to person or property from any cause nor for breach of contract, tort, consequential damages, punitive damages, incidental damages or indirect damages in connection with the goods or services provided by any carrier, airline carrier or any other supplier of services including but not limited to the provider of hotel/condominium accommodations. In the event the service provider cannot provide the services outlined in your tour the service provider will exercise efforts to provide comparable services. The airlines concerned will not be held responsible for any act, omission, or event during the times passengers are not on board their planes or conveyances. The customer/passenger’s contract in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger. Any/all transportation companies shall have or incur their liability, if any, as common carriers All About Travel, Inc. will not be responsible nor incur any liability for the failure to supply accurate and complete information required by TSA.
LIMITATION OF LIABILITY: Liability, if any, shall never exceed the amount actually paid to All About Travel, Inc.
Miscellaneous - All About Travel, Inc. dba All About Hawaii/Tours hereby expressly reserves the right to decline services to anyone at its discretion. Any dispute or claim of any nature arising out of the services provided shall be determined by arbitration which shall be held within the State of Oregon. All terms, provisions, rates, conditions and other restrictions herein contained are subject to change at any time with or without notice. This brochure is mainly a guide as hotels may open and close rates/promotions at any time. All rates are subject to availability at time of booking.
CST# 2011557-50 UPDATED 01/01/13